Terms and Conditions of Purchase and Delivery
Here you will find our terms of purchase and delivery applicable to purchases on hemmavid.se
Prices
All prices on hemmavid.se are stated in Swedish kronor, including VAT.
Price guarantee
If you find one of our products at a lower price elsewhere, we will match that price! This is subject to the product being the same brand with corresponding specifications and being available for purchase under equal terms. The guarantee is limited to consumer purchases and applies to purchases up to 6,000 kronor.
The price guarantee cannot be combined with other types of discounts and cannot be lower than Hemmavid's purchase price including shipping.
How to use the price guarantee:
If you wish to use Hemmavid's price guarantee, you must claim it before you place your order. Already registered orders will not be compensated.
Contact our customer service via email with the subject line “Price guarantee” and provide your details. Please be sure to attach a link or contact information for the store where you found the item at the lower price!
If we approve your request, you will receive a discount code that matches the price you found, which is valid for 24 hours.
When you shop with us at Hemmavid.se, we do everything to provide you with 100% peace of mind as a customer. We strive to always apply the market's best prices and fastest delivery times for our entire assortment.
Shipping costs
Our deliveries are handled by Schenker
Orders under 20 kilos are delivered to your nearest service point.
- For purchases under 599 kronor: 85 kronor
- For purchases over 599 kronor: Free shipping
- For purchases of wallpaper: Free shipping
Home delivery to your door or property boundary: 195 kronor. (By choosing this option, you also agree to delivery without prior notification)
Express max 20 kg, booked before 09:00 on the same day: 600 kronor
Bulky items and special transport to property boundary
- Larger than 300x300x1650 mm and max 20 kg: 499 kronor
- Heavier than 600 kg and max 800x1200x1200 mm: 999 kronor
- Decking, stone, etc.: 2 500 kronor (potential surcharges)
- Temperature-controlled transport with phone notification: 2 500 kronor (potential surcharges)
Colors and patterns
Please note that your screen's color reproduction may not always correspond to reality due to different screen settings, etc. This may mean that the shade and color of patterns and colors do not always match reality.
Order confirmation
Once we have received your order, you will receive an order confirmation via email. Always check the order confirmation and contact us immediately if you have any questions. Please note that if you wish to change an order afterward, it may be difficult as your item will have been packed and shipped as soon as payment is received.
Delivery
The package is always delivered to the nearest pickup point or directly to your home. You choose the delivery method at checkout. When the package has arrived at your pickup point, you will be notified. This notification and valid identification must be presented upon pickup.
Transport
All transport takes place with the help of Schenker, or in exceptional cases, DHL or DSV. Report transport damage immediately and without delay to the carrier.
Contact us:
Visiting address:
Södra Industrigatan 11
382 37 NYBRO
Phone: 010-641 01 11
Email: kundservice@hemmavid.se
Delivery time
Delivery time can be found in the information text for each product. If an item is out of stock, you will be notified as a customer. If the products you want to order have different delivery times and you want the items with short delivery time first, you should place two separate orders.
In the event of a delivery delay, you will be notified via email or phone. In the event of a delivery delay, you have the right to cancel the purchase. We are not responsible for any damage whatsoever that has occurred as a result of an announced delivery time being exceeded. We also reserve the right to sell out and for potential pricing errors.
Payment terms
By ordering goods at hemmavid.se, you accept the general terms and conditions. The agreement is established at the same time your order is accepted. If you want to pay by card, you must legally be over 18 years of age to do so on hemmavid.se
Offers
Any offers or sale items without a clear end date apply while stocks last. We reserve the right to sell out and for inventory levels at our suppliers, as well as for any pricing errors that may occur. Sometimes it happens that one of the items you ordered is not in stock or the delivery is delayed; in these cases, the product that could not be sent will be refunded.
Contact us if you have questions regarding delivery times, etc.
Unclaimed packages
If you change your mind after the package has been shipped, you must still pick up the package at your pickup point and send it back to us – within the cooling-off period, see below. If the package is not picked up and the agent returns it to us, we will deduct 300 kronor from the total amount before we refund you.
Right of exchange and return
You have a full right of return and exchange within 14 days from receiving the item in accordance with the Distance and Doorstep Sales Act.
This, however, assumes that you have not used the item, opened wallpaper rolls, or otherwise caused damage to the ordered goods. The goods must be returned in undamaged condition, according to the Distance Contracts Act. You must send the item back to us without undue delay and in any case no later than 14 days after the day you notified us of your decision to withdraw from the contract. The cooling-off period is considered to have been observed if you send back the goods before this 14-day period has expired. We deduct 10% of the total amount for every day that exceeds 14 days. You will have to pay the direct costs for returning the item. NOTE: The right of withdrawal applies only to all items of the same type. The right of withdrawal does not apply to tinted paint, as the product is mixed according to customer specifications. It is not possible to use a portion and return the remainder. Here is the Swedish Consumer Agency's form regarding your right of withdrawal, which we ask you to fill out and send to us if you wish to return an item.
Right of exchange and return does not apply to special orders of wallpaper
Hand-printed wallpaper as well as items sold by the meter that are cut to order are exempt from the right of withdrawal as these are manufactured according to your specific order. The customer is always responsible for ensuring that the correct amount is ordered, even if you have consulted us or used our wallpaper calculator.
Right of exchange and return does not apply to opened wallpaper rolls
The right of return and exchange does not apply if the wallpaper rolls have been opened. All labels must remain on the returned items. All goods that are sent back must be packed in the bag or box that the goods arrived in. The item should be packed well, and transport damage due to insufficient packaging will be charged to you as a customer. Do not put address labels directly on the product packaging, but place the original box in another box.
Always include a copy of our delivery note where you have marked the item you are returning. This way, you get your money back faster as we can easily track and resolve your case.
Right of exchange and return does not apply to tinted paint
The right of return and exchange does not apply to tinted paints. With us, you can order paint in exactly the shade you desire according to the international NCS color system. It is also possible to use the paint suppliers' own colors. When we have received your order, we mix your paint. The product you receive is made especially for you, therefore we cannot accept the item as a return. If you are unsure whether you have chosen the right color, you can order color samples for a favorable price.
Refunds
Refunds for a returned item are paid back to the customer's account within 30 days.
Klarna
We collaborate with Klarna, which offers our payment solutions.
Reservations
We reserve the right to sell out and for items to be removed from the assortment. We cannot guarantee that all images exactly represent the products' true appearance. We also reserve the right for any factual and content errors on this website and reserve the right to adjust prices and any pricing errors.
Force Majeure
We are exempt from penalties for failure to perform certain obligations under this agreement if the failure is based on a liberating circumstance as below and the circumstance prevents, complicates, or delays performance. A liberating circumstance shall be considered, among other things, government action or omission, new or amended legislation, labor market conflict, blockade, fire, flood, sabotage, major accident, or other types of natural disasters. Force majeure includes government decisions that negatively affect the market and products, e.g., restrictions in indication, warning labels, sales bans, etc., abnormal downturn in the market, and if the company has been subjected to criminal activity that affects operations.
Distance Selling Act
We follow the Distance Selling Act.
GDPR
On May 25, 2018, the GDPR (General Data Protection Regulation) came into force throughout the EU. GDPR replaces the Swedish Personal Data Act (PUL) and will strengthen your integrity regarding the processing of your personal data so that you can feel secure. All personal data that you provide to us or that we come into contact with when you sign up for a purchase or visit our website will be processed by us. The information will be used for the purpose of enabling us to fulfill our commitments to you upon purchase. For this purpose, we also need to be able to transfer this data to our partners. The information collected to enable the customer to complete a purchase is used only for this purpose and will not be spread to any third party, except in connection with the processing of your order. Delivery address and delivery terms are information that only our shipping partner and our suppliers have access to. In practice, this means that this type of information is outside our direct control. You always have the opportunity to access the personal data registered about you. If it is incorrect, incomplete, or irrelevant, you may change the data and also choose to have it removed.
Dispute
In the event of a dispute, we will follow the recommendations of the National Board for Consumer Disputes (Allmänna Reklamationsnämnden).